Our goal is to serve you and your pet in every way possible. This includes ensuring your medical team provides the level of care that fits within your budget. It’s important that your financial commitment and responsibilities are made clear before treatment begins.
Full payment of your preliminary bill is required at the time services are rendered.
- In the case of an emergency, your pet will be stabilized before your medical options are presented.
Treatment Plan (Estimates)
We offer a wide range of services, equipment and medicine in order to give your pet the best care possible. Our goal is to discuss all medical options with you and help you decide on a course of action for diagnostics and treatment. We are happy to provide written estimates at your request; simply ask your doctor, or any member of your medical team. Estimates and treatment plans may change during the course of treatment based on decisions you and your doctor make. If you are on a budget, it is your responsibility to let your doctor know as soon as possible so that we can customize a treatment plan for you.
Accepted forms of payment
For your convenience, we accept: Cash, MasterCard, Visa, Discover, American Express, ApplePay
No Show & Late Cancellation Policies
- Appointment – Please give 48 hour notice. Non-refundable deposit charged at the time appointment is reserved dependent on cost of service.
- Surgical/dental – 72 hour Notice. $200-$500 fee.
- Specialist – 72 hour Notice. Fees vary
- Tech Appt – 48 hour notice. $30 fee.
- RX Refills – 72 hour notice. $20 fee.
Please call us during business hours to cancel your appointment
Late Cancellation and No-show Fees
Our late and no-show fees depend on the cost of the scheduled appointment or service.
Each specialist we use may have their own no show and late cancellation fees that may be charged in addition to Rolling Hills Pet Clinic fees. We respectfully request that you be fully committed to the treatment plan before we schedule a specialist for you. At your request, we will be happy to find out what their no show or late cancellation fees may be before the appointment.
Please arrive for your appointments on time and provide requested notice for cancellations. We reserve time on the doctor’s schedule and provide skilled support staff just for you. We understand that sometimes unexpected circumstances may not allow prior notice. We will assess reasons for cancellations on a case-by-case basis.
We will ask new clients for a non-refundable deposit for the exam at the time of scheduling. Current clients may be asked to pay a deposit at the time of appointment if they’ve failed to cancel an appointment in advance before. Additional fees may be added to your account and an invoice mailed to you. Failure to pay no-show and late cancellation fees may result in your account being sent to collections.
A $500 non-refundable deposit is required at the time of scheduling. If you need to cancel, please give at least 48 hour notice. If notice is given less than 48 hours in advance, you will lose your deposit. If your appointment is on a Monday or Tuesday, please call the prior week by Friday to re-schedule. Cat neuters will only be charged a $200 non-refundable deposit.
A $30 fee will be applied to your account for late cancellation or no-show on technician appointments.
A $20 fee will be applied to your account for late cancellation or failure to pick up a prescription refill.