Please plan ahead and allow 2 business days for your pet’s prescriptions to be refilled. This ensures that your doctor has enough time to review your pet’s medical record, make sure no changes are needed to the prescription, and approve the refill. In addition, it allows sufficient time to process the prescription.
Plus, in the best interest of your pet, certain medications require blood testing and checkups at specific intervals in order for your pet to continue on the medication.
Any prescription medication that has left the building, regardless of whether or not it has been opened, CANNOT BE RETURNED. As all of our medications are regulated by the Federal Drug Administration (FDA) we are subject to the same dispensing laws as human pharmacies. Please remember that Heartgard is still a prescription item and falls under these regulations.
We will only provide a written script for third party pharmacies and you will be required you to pick up the prescription. We will not call in or fax any prescriptions to any third party pharmacy. There will be a $10.00 processing fee for the doctor to review your pet’s medical record for all prescription requests that do not coincide with a physical exam.
Rolling Hill Pet Clinic offers an online pharmacy that is linked to your pet’s medical record through VETSOURCE. It is the only cloud-based ePrescribing tool our clinic uses and creates prescriptions for Home Delivery in a matter of seconds. All prescriptions processed through Vetsource offer the same in-clinic manufacturer rebates and will not incur any prescription processing fees.
Rolling Hills Pet Clinic will not fax a prescription to any online pharmacy. If you would like to purchase medications from one of these companies we can provide you with a written prescription and ask that you come pick it up. There will be a $10.00 processing fee for the doctor to review your pet’s medical record for refill authorizations that does not coincide with a physical exam.